Mover Checklist Contact Mover Read: Your Rights and Responsibilities Booklet Verify Identity How long have you been in business? What’s your physical address & phone #? Are you insured & licensed to transport goods? Motor carrier #? Are you a ProMover at the American Moving & Storage Association? What’s your BBB rating? Estimate the Move What’s included in my quote? Is this price guaranteed? How do you generate an estimate? How do you identify the weight of a shipment? Is there an extra cost to pack specialty items? What’s considered a specialty item? Any extra charges because of where I live? What is the delivery spread? How do you guarantee pickup/delivery? Moving Process What items do I have to take with me? Will I be in contact with the driver? Do I need to be present during the packing? How do you take inventory of all my item? Should I do anything in advance of the pack days? Who’s my main contact for my move? Pick Up Delivery Delay Cancellation policy? Valuation protection? Payment options and expectations? After the Move What happens if something should break or get damaged in the move? What is your claims process like? Can my claim be denied?