North American Van Lines Customer Reviews

They were very professional and did things in a timely manner and communicated with me every step of the way. If they'd stayed and unpacked, it would have been an 11.

The cooperation of the process we had with the moving company directly was great. Sharon was excellent.

The installers were very nice and talked to me with respect. They answered yes maam and no maam. I would love to have the same people come back if we move again.

The treatment of me and my goods. At delivery they were professional, efficient and they were cautious.

Everything fell into place without an hickups.Me & my son was extremely pleased with the whole service & we will never move again on our own. They arranged to have my stuff moved on the 12-22,i called due to the circumstances with my son, therepresentative was able to switch it to the 16, but the driver actually got me my stuff on the 13th.

North American met all the dead lines, on time, good coordinating and the communication was the best part.

Comparing their promptness in the beginning, I assumed they'd be more expensive, but they did everything better than other companies and the prices were the same.

It was the efficiency. They did what they said they were going to do. They had to deal with our cat. Our cat had to be with a particular room. They worked with us on that. The crew and the driver did an outstanding job. They were friendly, very polite. We liked them so much that we bought lunch. We would recommend Van Lines all day long. We had medical supplies.

We really liked the guy who approached us, and handled everything. The driver was very good and professional.

The overall process went smoothly. We have had a lot of moves and they were professional. We were just pleased.

The crew was excellent and showed up when they said they would pack. They delivered on time and the entire crew was great and personable.

The driver and his ability to communicate with me. He was very flexible in working with me during the move.

They came to our house during a stressful time period but made the best of it. We would definitely recommend them.

The efficiency, the courtesy & the timeliness. They were cooperative, polite, & very helpful. Burt, the driver, was excellent & the crew. Todd was our initial contact we were very pleased w/ how he communicated w/ us.

Rankin was nice and knowledgeable. The coordinator and the driver was nice, courteous, patient and polite. The next move is with this company. I had a very good experience and the company is very trustworthy.

I like dealing with them. They took care of me and my daughter needs. I have used them before and Im just happy with how the overall move went.

We were very satisfied. It was very good communication. John the driver was very good and had a positive attitude. They kept in contact.

We have moved quite often. These movers were the most professional. The communication was good. They handled our items well. The crew that did the packing & driving was very respectful.

The driver was phenomenal. He was caring & personable. He understood the transition I was in, and he made it worth while.

I had some issues with communication, other than that everything was excellent. I had to reach for both pick and delivery to confirm the dates. The guys who moved my items did a great job.

We worked with North American before and we used them twice. We had the same agency and driver for the second time.

Everyone we talked to was exceptionally courteous , helpful and kept in contact, I was amazed at how they did it. Daniel was excellent.

Overall it was a very good move. Communication was good. Everything was professional. The loading and unloading process. Everyone did their job on time.

We've moved 3 times with them and all 3 times were good. They've handled all 3 moves and did a good job all three times. Tina was great. She did a great job. Steve, the guy that unloaded us, did a great job.

The srvc that was provided to me as well as the overall communication that I had. The move was very smooth. The owner called me to make sure that everything was going good and I thought that said alot about the company.

The price, the promptness, and the professionalism that was displayed, most influenced my rating. There were 2 pick-ups and 2 drop-offs. All these things had to be coordinated, and this was all handled professionally.

The quality of the driver and the team who unpacked. They did their job well, and they were very professional.

The overall satisfaction, care and treatment of my items, and the driver and crew being there when they said they would.

Diana Garrison was fabulous, when my car was being delivered she help. I so appreciate her support. The driver and crew did an excellent job. The driver was a little hurried on delivery.

The way that the men came in and moved everything quickly and efficiently. they worked hard, were friendly and did a good job.

They were able to meet the schedule, and the courtesy of the driver, packing crew, and loading crew also influenced my rating.

They did everything they said they would do and everything was done on time. I feel they did a great job.

Their pricing was very good. Everyone was extremely helpful, professional, efficient and hard working.

Everybody was so competent. They did what they said they would do. They followed up. No one dropped the ball. There was no mistakes. Everyone was on top of it. We are going to use North American Van Lines again for our next move.

Prompt and courteous. They were good at their word. Felix did an excellent job, and helpers as well. Todd Dewoody and Christina the coordinator was fine.

The overall performance was good. I was amazed w/ the how fast the crew worked and everything was done in good time.

Both crews and drivers went out of their way to make sure the move was easy and everything went smooth.

The crew that loaded and unloaded took extra care of our antiques. The ppl who helped the del tm put together our furniture the wrong way and even had to make extra holes to make it fit together.

The friendliness, attitude, professionalism and even the way the crew was dressed. No one was distracted w/cell phones, ear buds etc. Everyone was professional. The agent took his time and went through the whole house. He was very thorough and was really good. The moving team took their time and was nice. The owner went above and beyond to accommodate us.

This is the second time I used North American for a across the country move and everything arrived ina timely manner.

The packers came a day before to pack my items, because the day that they were scheduled to come, there was going to be a snow storm. So, they wanted to be ready, and they were also on time.

Everything went exactly as planned & it was planned exactly as it should of been. We have had lots of moves but the rep, Ezra, was the most incredible so far. Ezra did exactly what he said would do. The driver, Mark Hallett, was amazing.

They were helpful & knwldg. Everything that was supposed to happen took place. I did receive my goods.

It worked out perfectly from the beginning to the end. There was communication when the driver was in route. They were courteous and did a great job.

Just the professionalism and the respect and the quality of the work, these guys were so strong, and they were so respectful. Ray and Kyle, and Rob were the strongest men I ever met, they really stand out.

How I was treated by everyone. This is the 5th or 6th move with North American and I will never go to any other company.

Communication was good. I was able to get hold of people who called, they came when they were supposed to, they delivered when they were supposed to, and everything was in good shape.

I liked the communication that I had with Ryan Smith and Tracy. They helped me to feel comfortable with the move and they were phenomenal.

They were great getting my clothes to me. They were great in setting up the move. Driver was on time, friendly & courteous. Communications were great. I had no worries with regards to this move.

The crew was all excellent. The crew respected me and my belongings. The crew was all excellent. Some of the items should have been marked better.

When I moved to North Carolina, I used the Malloy brothers. They gave me some aggravation. When I did North American Van Lines, I had no aggravation. Even the estimate man was so professional. Everything gets a five. The reps were perfect. They were very accommodating. The movers were great. Everything was perfect. There were a few expensive items. The driver got things to make them good.

They were timely in their pick up and drop off. They followed through with what they said they would do.

The driver was outstanding, friendly, called ahead to coordinate with me, professional and gave me his cell #.

I was impressed with the driver. He did a good job with loading our stuff. He called me about the schedule, and also called me the morning of to inform me when he would be there.

They were professional, they all showed care for my furniture extremely cordial, and I was tickled death with them.

Everything went smoothly; I liked the timeliness of the scheduling, the work done & the friendliness of the crew.

The driver was patient, considerate, and kind. I've used them 3 times and they've been very dependable all those times.

I was satisfied with driver. The driver was excellent. If I need North American I would ask for that same specific driver.

The driver and the guy that came out to do the estimate. Everyone did a wonderful job and went above and beyond what they needed to do. The driver had to be the nicest driver I have ever met. The driver should receive a raise. The driver took care of my items as if they were his and I truly appreciate his hard work. If I could shake his hand again I would.

They did a great job, showed up on time and took care of packing our stuff and the crew was very nice. The driver was great.

Everyone was professional. They were on time. Everything was great. It was like clockwise. Everything was great from beginning to end. In addition, I did receive a discount.

They are really professional and the price was reasonable and they delivery on time and they were responsible.

The driver and crew was extremely professional, and courteous and the care to pack our belongings made this move extremely possible and we are happy.

They did an excellent job of communication, packing, delivery and everything was delivered on time. Everyone was extremely polite.

Everything on this del was in perfect condition, I liked the way packed my things, most were antiques and they were careful with them.

I was impressed with the driver & his crew. They did what they were supposed to do & they did it well.

I was very satisfied with the drivers. The drivers were careful and polite. I was told that an North American agent would pick up the empty boxes. North American wants to charge me $150 for the pick up of the empty boxes, which is ridiculous.

They have a good reputation and North American was more reasonable on storage than most other companies.

This is the second time I have used them. I was very pleased with the way they handle things. They were very nice, polite, and professional. They were good guys to work with.

I was kept informed & they did what they were supposed to do. The driver's name who delivered it was Andy & he called to ensure that the delivery met my expectations.

Our movers moved our neighbors, and we liked the way the movers performed. We would use these movers again.

North American is a good outfit. We worked with them in the past. They're a well-rounded business. They do an excellent job.

The overall relocation process went well and everyone did a wonderful job. Everyone was very nice and did what they promised when they promised to do it.

They were efficient, fast, knowledgeable. Mark set up the process. The delivery guys were cordial, knowledgeable, and helpful. They took care of everything. I would call again if I ever move.

The drier and crew did a good job. Not much contact with anyone else. But when the crew arrived they were efficient and the driver kept in touch.

The communication was really good, the crews that arrive for loading and delivery went out of their way to take care of our needs.

I did shop around & they offered me a fair price. The reps I spoke to were respectful. They were careful & attentive with our goods.

They were very professional and things were done like they said. They called and came on time. I was really pleased.

The care and treatment of our personal belongings is what influenced my rating. Also, the local agent that we worked with in the beginning was good. The loading crew was excellent and this is our third move with North American. Also, the driver was good and overall they were very careful with our items.

The initial agent that came to the house could have been more thorough, but everything else was great.

North American did a good job with the overall move. North American did everything they said they would do.

I've moved across the country 5 or 6 times, and this was the easiest move I've ever had. Everything happened the way I was promised. It was seamless and effortless. It was fantastic. Lisa, the rep, was awesome.

The movers were polite and the entire move was done fast. Everything was so great that I would move again.

Professionalism from beginning to end.Rep was up front & professional, he returned all calls. The driver came on time & did everything we asked. I was happy with the overall move.

Everyone contacted me and communicated well. The movers did a good job. Everyone did everything they could. I asked for the move to be quick b/c my grandmother passed away & they did what I asked.

Everything was done professionally. All my things got here properly. I was happy. I have told my friends that you did a good job.

The care they took with my things in the packing and in the delivering. They were very careful and aware. Curtis did a great job of packing my belongings that were valuable.

The care & level of communication is why I gave that rating. The tm was able to meet our needs. There was dmg done to our property.

The overall coordination of the move and the contact was what influenced my rating. the packing was about 50% between us and the driver and his crew.

Once the move started they did all of the things that they said they would and they took care of our stuff which was important to me.