North American Van Lines Customer Reviews

NAVL was good and I had a great experience. I would highly recommend them. The crew showed up time and they did what we asked them to do.

The way that the men came in and moved everything quickly and efficiently. they worked hard, were friendly and did a good job.

The quality and accountability, as well as the overall satisfaction with the delivery, most influenced my rating.

They movers were there when they said they would be , they made suggestion where the furniture would look the best, polite and courteous. They were guys of high integrity. The movers were awesome and cautious about our belongings, they went over and beyond what was expected of them. These guys exceeded and if I ever move again we will use North American .

The process was good. There was good communication. I liked the packet I received. People were easily reached. The movers were professional.

Everything was great. I called to make an appt. He came on time. I felt comfortable w/what he did. He seemed to be knowledgeable. He communicated well. The driver was fantastic. The driver was fantastic.

Everything was done as promised, the delivery and the loading was on time. They were able to accommodate my requested dates. Overall the move ran smooth.

It was a wonderful experience, and if I have to move again and can afford it, I would definitely recommend their services and receive it again, especially Tom. NAVL is fantastic, they made sure they followed up with me, and I do appreciate that. The movers were also a great crew they were knowledgeable and with my furniture, the movers were very courteous..

I have used them 9 times and they have always done a very good job. The items were delivered early and we had to put them in the garage. The delivery driver and crew did a very good job.

The packers came a day before to pack my items, because the day that they were scheduled to come, there was going to be a snow storm. So, they wanted to be ready, and they were also on time.

Everyone was very professional and the delivery crew was very nice as well during the move. Also, my move was affordable.

The movers did a really good job, excellent. I was very satis with their work & we were very happy with them.

Everything with the overall move was as promised. Everyone went above and beyond with the move. I was pleased.

The ease of the whole move & everything seemed to be well taken care of with a limited amount of work on our part.

Everyone that we have dealt with maintain complete communication throughout and the driver/crew did a great job loading and unloading.

The driver was good. Once they arrived for pick up everything was good. The only issue I had was getting the confirmation for the pick up.

I could call them whenever I wanted because I was given a direct line right before Christmas Eve so I can be able to talk to someone. The overall move was good.

I was extremely satisfied w/my move, everything went well. I was satisifed w/everyone involved from the driver and his crew, to Tracey to person who set up my move. I was very happy w/my experience.

The mover's were really good and the time was perfect. They did everything they were suppose to do. The overall move process went better than I expected.

They were timely in their pick up and drop off. They followed through with what they said they would do.

The rep that visited my home & the del crew did a great job. I've already recommended them to my neighbor.

The team was efficient and courteous. We had boxes that had to be crated but we waited for the 3rd party to do that,

The care and communication was good. We were informed every step of the way. Our furniture arrived on time, and everything went well.

Things overall went smoothly. There were a few communication issues before hand. We got our stuff earlier than anticipated and that was great.

The overall experience most influenced my rating. The driver and crew came to deliver my goods a little earlier than the time window they gave me.

They were quick and kept me updated. I got a call every step of the way. They put things in the rooms I wanted.

I think everything was done to our satisfaction, other than the billing issue. I am waiting on a credit.

The communication was excellent, they took care of my things, everyone was friendly, I would recommend to anyone.

They did everything they promised they would. The del driver did a great job. When we move again we would like him as a driver. He worked hard and took good care of our items.

Everything was professionally handling but the loading took 7 hours which took too long and suggested to have someone else loading the things. The delivery took too long but I liked the communication.

Things went well. The movers were nice. They came on the promised date. My things arrived in perfect condition. I am happy w/the service.

I was satis with the overall manner in which the company treated me. They were kind, respectful and concerned.

I've used North American before and they took good care of my items and I know that I can trust them.

They did everything they said they would do, delivered quickly, communicated well, and relieved our stress about the move.

Everything was great. The moving crew was personable and delivered as schedule. Everything went well.

I was overwhelmed with how well it went. They were amazing and went above and beyond. The driver is the most amazing guy I worked with. Jim was fantastic. I just recommended him.

I was super satisfied w/ the actual move of my household goods but I am unsatisfied with the terms being changed about my car del. I would like my money back that I paid for door to door srvc. I used NAVL to subcontract to someone to transport my car and I paid extra for door to door srvc and I received a call today saying that I would have to meet them to pick up my car.

North American was very professional and everything went very smoothly. North American was very professional.

Michelle, the coordinator did an excellent job. The del team did a good job of protecting the house by covering corners for the move.

The guys were very friendly, they were on time and the ease of the move was good. They made it extremely easy for me to move from Texas to Michigan. The driver and his crew actually came a day earlier to began the packing process.

They were very nice & professional. They did what they said they were going to do, I liked them very much.

They were professional, on time, and they treated me and my son courteously. They treated eachother in a professional matter. Daren and Kevin worked great together. Bob was a good crew leader. Bob, the driver arrived early both times which was good.

Jesse and Stan and the care that they took w/ our belongings. They are a great team and they worked together. Shannon at Memphis office was great as well.

The movers who came to do the move handled all my belongings with care. They did a really excellent job in moving my items from my old apartment to my new apartment.

I would've preferred move involvement in exactly what was packed and where. I would've liked to pack my own things rather than North American Van Lines.

The overall communication with the representative. There were two gentlemen and they did a great job.

We are very pleased. We have used North American three times and have been very happy with the service.

Everything that happened - I was stunned by how everything was done. Everyone was very courteous. Jesse, the driver, and his wife did a great job. I'm extremely satisfied with the service provided to me and my family.

The whole process from the initial inspection from the professionalism of the crew & the care. Everything arrived in order. Also, just with the packing and whole thing.

I was satisfied with the overall move process and this was the second time I have used this company and both times I have been satisfied.

It worked; we needed stuff moved and guys to do it and they did it. I heard of you and everybody helped to make it happen.

The courtesy of the driver, as well as the courtesy of the person who came out to give me the estimate, influenced my rating. This person who gave me the estimate was very well-mannered.

The local packing guys and the driver were amazing. Kerry and Frank was fabulous. Javier was amazing also.

I was satis. It was a wonderful job. The communication was good. It went better than I thought it would. The coordinator did a good job.

The delivery date was on time and the gentleman that drove my belongings across country was extremely accommodating.

I felt that they people that arranged and did the pick up did outstanding. The pick up people were very fast and very organized and I really liked that.

The professionalism of the driver and crew and the loading in short amount of time and the timing. They arrived a day ahead of time and it worked out great for us.

Tyler the driver and the condition of my goods on the del was good. Everything that led me into the del was good also.

Max was very thorough. The crew that loaded and unloaded was very friendly. They worked very hard even though it was hot. I had a coat closet and they forgot it. They were very good, they bent over backwards to help.

Just everything was really easy. They wre on time and the price is totally fair, too. I really like it.

The move went well. The packers and movers did great. This was the best driver and crew that I have ever had.

They did a pretty good job overall. On the end when we unloaded, they got some of the boxes mixed up w/ the rooms they were suppose to go into.

It was the professionalism of the packers, drivers, and local coordinators. I was extremely pleased w/ the professionalism. I would like to commend Pamela and Ed.

The driver and his crew took their job seriously. I could contact the person that coordinated my move. I felt that everyone did their job.

The srvc that was provided to me as well as the overall communication that I had. The move was very smooth. The owner called me to make sure that everything was going good and I thought that said alot about the company.

The overall move went very well. The del tm was very attentive and concerned that all of our needs were met during the move.

It just was an overall good experience. Everything was handled carefully, and I felt satisfied that everything was going to be in good hands. These things are what most influenced my rating. A friend of mine had also recommended North American Van Lines because she had a good experience with them.

The overall performance was good. I was amazed w/ the how fast the crew worked and everything was done in good time.

They were willing to deliver my stuff in 10 days and I was happy about that. They were kind thru out the whole process.

The packing was handled well and everyone made sure that everything went ok. It went smoother. We had some antiques that was unloaded and loaded in a safe manner.

Overall I was very satisfied with the overall experience the movers were professional and came prepared.

I just think the communicating and letting us know what was happening and when it was coming, I thought everything was good.

The driver and the crew that loaded were uniformiley, upbeat, respectful, diligent and cooperative. We had a very fortunate move. The driver was superb.

The schedule, the ease of the whole process, and we've used North American in the past and we were very satisfied.

The courtesy of the 3 men who helped me pack and move. They were courteous, informative, nice, and very careful with my things.

Their pricing was very good. Everyone was extremely helpful, professional, efficient and hard working.

They were wonderful. They did everything that we asked them to do with a smile. They took really care of my stuff and we had three pianos to deliver. The experience was almost fun.

The scheduling and communication between me & North American was good & timely. When I emailed them with a question they responded back to me right away. This is the third time we have used them.

I liked the excellent service on both ends; communication, the level of detail & everything was done accurately & professionally. Any questions I had were answered. The driver & assistant, Mike & Pat, were excellent. There were some scuffs on the wall & scuffs on my furniture but other than that I am very satisfied.

I think they packed everything nice and they took great care when loading my household goods. They took care when they unloaded and they arrived on time.

The move was very easy and North American followed through with what they said they would do. The movers were very careful.

They movers were timely, they showed up on time, they did great loading everything, they were efficient and they did what ever it took to make me feel comfortable.

The driver, Robert Reed, was excellent. I just had surgery and he was very caring and he wanted to make sure that I was comfortable.

The courtesy of the del tm and how they communicated influenced my rating. They kept checking up on things and they were really good.

I was very impressed w/ the respect that I received from everyone at North American. Everyone was very professional. That goes from my sales consultant through to the entire moving crew. Charlie the sales consultant, Steven and Tammy the office staff was all really professional. I have already made comments on Facebook.

They beat their window and arrived. No one has called me back about the missing rowing machine though. Other than that everything was excellent.

The care and skill of the driver and the crew between them and their professionalism. I would suggest the driver to ppl. They had good communication. The driver and the person working with him were fabulous ppl.

The staff were the best people I worked with. The staff was very professional. Everyone was wonderful. This is the best experience that I have ever had during a move. The experience was awesome from beginning to end.Joseph,Robert, and Sal were the best. They were impeccable.

It was a great experience. The man who was supposed to hook up the washer and dryer and some of the furniture was rude and unprofessional. This was a contractor.The driver packers and crew was awesome

Overall it was a very good move. Communication was good. Everything was professional. The loading and unloading process. Everyone did their job on time.