Tips for Hiring a Reputable Mover
Moving is a complex process, and one that can be stressful. This is equally true for employee relocations, but especially when your company uses a Lump Sum or Reimbursement program as part of its relocation policy. The reason is simple: very few people have experienced moving a household from one state to another, or across country. This unfamiliarity makes them susceptible to what the industry refers to as "rogue movers", which are those that typically are not licensed, do not adhere to Federal Motor Carrier Safety Administration (FMCSA) regulations, and/or that engage in unscrupulous practices. Such practices can include activities like requiring payment up front, providing a quote without completing a formal survey of all items to be moved, changing cost of move at delivery (ie, doubling or tripling the cost of the move over the quoted price at time of delivery), and potentially holding the customer's belongings "hostage" in order to get the additional payments. And since a lump sum benefit may actually unintentionally encourage an employee to go with the lowest cost so that they move for as little as possible and pocket the extra, employees receiving such a benefit are even more likely to fall prey to the dangerous practices of rogue movers. While providing your employees with access to company-approved full service movers is the best way to protect your employees, another equally important practice is to provide employees with education on what to look for when hiring a mover. Our "Tips for Hiring a Reputable Mover" guide provides a list of what a mover SHOULD do and red flags to look for in evaluating a mover.
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