North American Van Lines Customer Reviews

The willingness to talk and answer questions. They came back to visit to make sure things were going well.

Satisfaction most influenced my rating. It was a partial load. We saved some money by transporting to the warehouse ourselves. We were very pleased with North American.

It was a great experience overall. 3 days before the move they charged us an additional amount with was 500 additional dollars for the move. We lived in a condo in Mass. They said that it was because of the neighborhood we lived in.

The customer care and the driver did a very good job. The local agent and the crew did a very good job.

Everything & everybody was professional. The items were picked up when the crew said they would, and also delivered when they said they would as well.

I have moved many times and the most important thing to me is courtesy and being upfront about issues and this move was tops.

I was happy with the service overall. North American failed to communicate to the driver that I had a specific range for my delivery dates.

I was very satis with the quality of work, and was extremely satis with the people who picked up the furniture. They were able to deliver when we wanted them to and that was very good for us.

The crew and the driver was absolutely phenomenal. Here in California and unpacking in Florida. They were wonderful.

They packed our items very carefully. They put down carpet. The care that they took to set everything up. Nothing was missing.

Everything was excellent. North American delivered everything as they said. We were satisfied and pleased with everything.

The communication from the workers. The driver and crew was terrific. I was satisfied with the whole process.

The communication between the move coordinator and the drivers professional behavior and the helpful tips. There was continuous communication between the coordinator and myself.

The quality of the people who came to my house and did the work influenced my rating. The moving men were excellent.

The whole procedure. The rep going to my home, the quoting, everything was done professionally and I was really impressed.

The courteous nature of the driver and workers that loaded and unloaded, they were pleasant worked hard and they were courteous.

Things went well. The movers were nice. They came on the promised date. My things arrived in perfect condition. I am happy w/the service.

I had a short time frame from the moment I contacted them and they were able to do that. The driver was professional, on time, and unloaded my items well.

I thought that they were very professional and did a good job. They were on time to pick up and deliver.

Their professionalism, they way they handled our items, their politeness, the wrapping of our items, their care and they were excellent.

The communication was good. The local office was good in communicating and getting back to me about timelines, procedures and everything.

Just everything was handled in a very professional way, and arrived on-time with just a few scratches and dings. I'm still waiting for the 3rd party folks to uncrate and assemble a few things.

The people that I dealt with was professional, honest, and courteous. The movers were great. The 2 guys that moved me was very hard-working They carried up 4 flights of stairs. They took care of it.

The way everything was handled, I thought that it was very professional. They were polite and really cared about out belongings. It was caring. They wrapped everything secure.

The movers were polite and willing to go out the way to help me. The movers went above and beyond to help me out.

I was very impressed with the local agent's efficiency and communication with me. On the receiving end I was impressed, he was very cooperative.

They were quick to address my concerns via email & phone calls. The movers were excellent. Communications & cust service were great.

The people were excellent and kept me informed on everything and the names were Alex, Alex junior and Wayne.

The professionalism and time frame, they showed up early. I have a key and pins that hook the screen together, there was eight of them and they are missing.

North American is very consistent and reliable and prompt. There is always a good means of communication and the staff is extremely nice. This is my 5th move with North American.

I'd recommend North American. I had very professional service. Everything was smooth. It was very good to have the details handled for me. The driver took really good care of my stuff. The whole process went very well. Initially, I spoke with someone in the office, but from there, I only spoke with the driver.

They did what they said they were going to do. Eventually I got connected with a local rep. He visited me with the paperwork. I signed it & I was happy to work with him vs. a Boston rep. Initially, I was dealing with a Boston rep. He wanted to do the paperwork over the phone & charge me 3% if I use my MasterCard. Eventually I was connected with a local rep. I saved money. I was happy.

From start to finish I looked at 8 different movers and evaluted each of them. The North American rep was very professional and met all deadlines and was courteous.

They called when they sad they would, they arrived when they said and everything was just good. They were very professional on all levels.

I was very impressed with the care, wrapping, and smooth process of the whole thing. I was impressed with Mike, the driver.

The movers were professional and I was informed every step of the way. I was comfortable knowing that my goods were safe. The driver was careful, respectful and nice. I would recommend NAVL.

They were highly professional. They have great work ethic. It was a positive experience. They were very professional.

The crew was courteous and worked very hard. They were diligent to making sure they got the job done. The agent was friendly, informative and comprehensive.

I think the crew overall was really nice and friendly. I completely trusted them. Everything went smoothly. There was no issues.

This is the second time I used North American for a across the country move and everything arrived ina timely manner.

The movers went above and beyond. We were treated like family. Everyone was very professional. They made the move very light for us and eliminated a lot of stress.

The driver and the main packer was absolutely superb. The driver, main packer, and the one gentleman were absolutely good. The local people involved would get a three.

I just think the communication, the care of the furniture and the care and concern of the people helping. The loading crew was very nice.

Professionalism from beginning to end.Rep was up front & professional, he returned all calls. The driver came on time & did everything we asked. I was happy with the overall move.

Everything was timely, nice and neat. The driver and his crew, they were fantastic and really great service.

Just exceptional help from the beginning. From planning the trip to the actual movers. They were all exceptional. They were from Calif. to Florida in 6 days. I tried to minimize my bill by packing myself. And if my bill is high, I will be dissatisfied. If it is low, I will be satisfied.

They were thorough and they followed up. They werevery professional. Even when they got tired they took care of my important goods. They did everything that they said they would do. The ppl that crated and uncrated were excellent.

The driver was excellent. His first name was Julius. I wanted to give him recognition. Overall everything was good. I was pleased with the packers and the person who coordinated the move. I was satisfied.

I was so happy with them and they were so wonderful. They did things very swiftly. The driver was early. My cousins actually helped unload things and they were great as well. The original guy who coordinated everything resigned, but Debby and Cindy stayed on top of everything.

The individual crew most influenced my rating. The individual crew members were very good and very professional. They did a very good job of communicating.

They were absolutely professional, did an excellent job, and over communicated. I trusted them to do a great job and they did everything they said they'd do. I'd ask for them again. I'd recommend them (team) to my friends. The local agent and driver and his crew both packed items.

My experience was very pleasant, very quick, and very professional. There was good communication. All of these aspects of the move influenced my rating.

The consideration of my entire needs by the dispatchers and the drivers and crew. They were very attentive to what I wanted. Jerry, the driver and his assistant, Eric, was just marvelous and they went out of their way to be considerate of me and take care of me and I'm very pleased. They were fantastic.

Clear communication and everything was transported without any issues. The drivers were also friendly.

The move was well coordinated and the overall move went well. The move was professional and accommodating.

They were courteous, the communication, and the price. When I called the office the people were always more than helpful. We asked for certain items to be placed toward the front of the storage unit for easy access and they did it.

Overall process was very good. All of my items were deliver in 3 days. My items were picked up on Friday, and they were delivered on Tuesday. The driver and his crew was professional and quick.

The overall professionalism of the driver and his ability to explain what was going on. The crews knwldg with packing everything.

I thought they were very polite, efficient & did everything perfect as far as I'm concerned. They were wonderful. It was a good move, it was done well. The men were gentleman, they courteous & efficient.

The personality, friendliness and the movers did what they said that they would do There was a couple of bangs and dents on my furniture, someone is coming out to take care of it.

The driver George was fantastic through out the move, he stayed in contact with us and we're pleased with his service.

NA handled our furniture well, was on time with everything, and they were very personable. This was the best move I have ever had.

Based on the proper care of my things, great care, packaging, and service. The only thing is communication on the day to day operations.

I've used North American twice in one year with a different crew, and whether the crew came from Florida or Tennessee, they all had great manners, interested in my satisfaction. and with my concerns.

The care they showed, I have use them before, this move they went above and beyond, and I would recommend them.

The movers were professional and they were helpful. This move was exceptional. This was the best move ever. The movers were professional and nice.

I have used North American Van Lines before and they have great service. They did what they said they were going to do. The crew was very careful.

The overall personality of the driver and crews. Their consideration and care of my personal belongings.

I had a great crew and they were very professional. Also the crew was on time and got everything done in a timely manner.

I think the whole process of the coordinator being assigned, the packing, the coordinator sitting through the entire process, and the contact by the driver overall was a good move.

The overall courtesy they gave, as well as how hard they worked during the move. They did a great job.

I would say they were courteous and had customer service skills Certain things had to go to storage and to my mom's apartment

It was the care and how everything was done. The driver was exceptionally friendly and the crew was great.

The overall experience with the people involved the drivers and helpers the people at the transfer and well coordinated. It was an excellent move, timing and pick up and movers were good. The driver was exceptional, called when he would arrive and arrived at that time. His timing very prompt.

The professionalism and the care in which they handled our items. They worked non stop and they kept in contact with us. I would recommend them.

I rated a ten b/c of the driver was very respectful and courteous. The move went pretty well, as expected and we were pleased.

North American did a great job and I received exactly what I was expecting. The address was incorrect at the beginning of the move but still arrived within the promised timeframe.

The overall coordination of the move and the contact was what influenced my rating. the packing was about 50% between us and the driver and his crew.

The delivery date was on time and the gentleman that drove my belongings across country was extremely accommodating.

I liked the care took with the item in our home & the punctuality. The driver & crew were outstanding to my family.

I've used them before and these guys were absolutely great, they were on time, friendly, and handled our things with care.

The coordinator communicated with me, to keep me informed and the crew was very helpful in moving my goods very carefully.

The crew was very good with my stuff, attentive, and was willing to do whatever to make the move easy.

The personality and care that the fellows showed. The driver was very nice and they were a good team. They kept everything coordinated.

The team was efficient and courteous. We had boxes that had to be crated but we waited for the 3rd party to do that,

It went really smooth, the agent on the other end was very helpful in getting it set up. Everyone was very courteous & professional.

The entire experienced was very good. The pick up was delayed, I provided a 3 day pick up, there was a delayed, they came on the 3rd day and in the evening. The delivery guys arrived earlier than expected & did a good job.

Everything was great. They showed up when they said they would and they were even early. The estimate was low and manageable.

North American quickly booked my move. They accommodated my request in a timely manner. They were polite and professional at every step.

The driver and his crew took their job seriously. I could contact the person that coordinated my move. I felt that everyone did their job.