The customer service was quick. We never had to wait for a return call. We never felt like we were just a number. Carol Helton, coordinated the move & this was our 2nd move w/ her. She was excellent.
The courtesy of the ones who coordinated the sale. The driver was excellent. The truck broke down, during the delivery. The paintings and mirrors were over packed. It was hard to get them out.
Professionalism from beginning to end.Rep was up front & professional, he returned all calls. The driver came on time & did everything we asked. I was happy with the overall move.
North American was very good and fantastic. They even delivered everything before the scheduled time which was great. I haven't fully unpacked everything but there are a couple of items missing. I'm holding off on filing for those items just to make sure.
I was very happy. The drivers were very helpful. Willing to pack things. Went above and beyond on what was expected.
They were very careful and polite. I think they did an excellent job. They protected my house while they were coming back and forth with the packages. They were extremely good at being careful.
My rating would have been a 10, except one of my pieces of furniture was slightly damaged. Also, the third party that delivered my items had a flat tire. But North American Van Lines was great.
The service was quick and everyone was careful with the furniture. The local packing crew and the loaders did a very good job.
I thought they followed through when they called, when they said they would be here, and I could call them when I needed to. I would say reliability and accommodating my needs.
NA handled our furniture well, was on time with everything, and they were very personable. This was the best move I have ever had.