North American Van Lines Customer Reviews
We’re excited to share our customer reviews with you. Our goal is to provide quality services to help you relocate safely, efficiently, and comfortably. In order to do that, we rely heavily on our customers to give us valuable insight into their moving experience.
We value your opinion and trust you'll find our feedback helpful when choosing whether to hire North American Van Lines.
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I really appreciated the movers. There was no cursing, fighting or arguing. They mostly worked together & got everything done in a timely manner. They were very professional in their work.
Jeanette W of Long Beach, CA
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They did everything they said they would do and everything was done on time. I feel they did a great job.
Pat & Dennis L of Baldwin City, KS
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The personality, friendliness and the movers did what they said that they would do There was a couple of bangs and dents on my furniture, someone is coming out to take care of it.
Robert H of Wentzville, MO
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The care of the pick up people and delivery people. It took a while to get the delivery date. The crew was terrific. Guy who estimated cost was right on target.
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We were very satisfied. It was very good communication. John the driver was very good and had a positive attitude. They kept in contact.
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The overall smoothness of the process influences my rating. This was my 3rd move with North American. I failed to pack up 3 closets and called them. They went back and packed it up for me and delivered the rest.
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The experience was painless, they were very accommodating, they got my items to me within the time frame, they kept me informed & did a good job overall.
Cindy B of Birmingham, MI
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The way the salesperson dealt with us was fabulous. He mentored us through the whole process. The packers were extremely friendly and quick. We did all the boxes. The driver & crew packed all the furniture. A couple of items were left behind. Ian, the salesperson was amazing.
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Overall the driver was exceptionally knowledgeable. I have moved several times and he showed me things I have never seen before. The driver was wonderful.
Barbara M of Denham Springs, LA
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Thoroughness, help us with boxes. The driver made sure that the irreplaceable things were wrap really well.
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North American was where they were supposed to be. They came on time on the date promised. They followed through the details of the move process and did a very good job. We had a couple of items that needed to be moved around before bringing them in.
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The courtesy of the move coordinator and the ease of the move. I did everything online and had to give a detail list of my items. It was a small move but she made it easy.
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I based on the fact that all my e-mails were answered, and the time of the load was granted my belongings were safe.
Harumi R of Livingston, NJ
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The movers did what they needed to do, and there was a lot for them to move. I enjoyed having them in my house. The movers were very skillful.
Richard M of Prescott, AZ
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They were very vigilant. They kept me in the loop. If I had a question, they answered it. They were very professional. The agent was always available. They were very careful with my things.
Caitilin P of Bethesda, MD
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The professionalism, timeliness and the ability to treat the good like their own, this includes everyone involved.
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The calls before and after, the pick up and delivery, the call the night before, and the call when they were done. The driver was professional and courteous. It was two different locations and the driver kept in communication with me as to where he was and what time he would be here.
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It was the driver, we discussed his communication, he kept me informed, and I was very pleased with everything the driver did for us. The driver was in charge of the loading and the unloading team.
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The overall care of my furniture. The promptness and the delivery was on time. The overall process. These guys were terrific.
Wendy P of Emerald Isle, NC
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The driver and crew was courteous and kind. They really knew their stuff and they were very friendly group of people. I think you should give the driver and crew a raise.
Hazel T of Gulf Shores, AL
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The driver and the crew was great. The rep at Ward was great, Patty Garcia. The driver Allen was the best.
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The overall driver and crew was very good and professional. I was satisfied with everything they did.
Denis W of New Albany, OH
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They were professional and polite. They understood how hard it is to move. When they pack, they need to keep things together.
Malia V of Farmington, NM
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The movers, Louis & Victor were very professional & good. They were friendly too. They did their jobs well. Don Carden, the coordinator, was good too.They were very accommodating.
Gary C of Virginia Beach, VA
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The overall process and how the individual took care of the furniture and they acted as if it was their own. They were proactive and efficient.
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I was satis w/ the contact, explanation, the process and the driver who took care of the move was superior.
Terri And Don P of Normal, IL
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Everything went so smoothly. From beginning to end, everything was great. One third of our items were taken to storage.
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The driver was outstanding, friendly, called ahead to coordinate with me, professional and gave me his cell #.
Kristine D of Chicago, IL
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Everything was done professionally, I was never in the dark about anything, and it was very efficient.
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It was a straightforward move, costless, flawless, easy, and the people I worked with locally were very good.
Jennifer R of Menlo Park, CA
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The rep Brian that gave us the quote was knwldg. The driver John was very helpful and had great communication. The loading crew did a super job. Everyone did a super job.
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The people who handled my goods in Columbus. My relative got hurt and NAVL took it upon themselves to take her to the hospital. I thought that was awesome.
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I would recommend them. Overall of all the men that helped they were all very nice they were getting everything done properly we had fun and they were courteous There could have been a misunderstanding on the delivery time and date. But it was delivered sooner than it was supposed to, they did what they said they would
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Right from the initial interview, it was clear that the care of me and my dads items were very important.
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We were in the middle of a blizzard and we thought the driver was going to call 24 hours in advance but he called 2 hours before and we needed to supply the help.
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They went the extra step and was willing to make the delivery with out me being present. Everything was put in the proper rooms and they even made up my bed for me.
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My whole experience with the move, I had a timely delivery & timely delivery. Everything with the move was handled in a seamless manner.
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Everything was timely, nice and neat. The driver and his crew, they were fantastic and really great service.
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The rep that gave the bid was great. Everybody was professional and informative. Everybody worked hard to get things done.
Susan W of Apache Junction, AZ
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The communication was great. They were very responsive. If I called Ebone, they were right back with me.
Deborah L of Bradenton, FL
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I was very happy with the driver. My only discontent was with the crew members who left early & caused a delay of over 2 hours. 2 of the crew left early, so they had to call others to come out & delayed the process by over 2 hours.
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They were very good, nice, and on time. They cared about the equipment and were very careful while being efficient.
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The agent on my end. The driver was knowledgable but the agent made the difference.
Fred B of New Westminster, BC
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The over all professionalism on both ends. They were courteous, and efficient. They did what they said they would do.
Athalia J of Vero Beach, FL
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I have moved a lot of times in my life, so I know a lot about moving. It was my frame of reference. I am missing some items. I wont know until I finish unpacking.
Cory M of Studio City, CA
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These guys were efficient and fun, they were all great and they answered all the questions they made the move situation really smooth, all of them.
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The customer service was quick. We never had to wait for a return call. We never felt like we were just a number. Carol Helton, coordinated the move & this was our 2nd move w/ her. She was excellent.
Richard S of La Quinta, CA
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The driver of the truck. If I could select him I would recommend him. The loaders were terrific. The drivers were terrific and the loaders and unloaders were fantastic.
Jennifer P of Raleigh, NC
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Everything went better than I expected. Peter did a great job. I was very pleased with everything. I had a few items that was of value and everything came. I went on the internet and read all of the reviews and I was a little scared, but everything went better than I could have ever expected.
Wayne Z of Palos Park, IL
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I'm satis with everything so far. The move went smoothly and quick. I was expecting have my things 5 days after and they were pretty fast.
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Everyone was very kind, courteous and efficient. Iam still unpacking things. I found little nicks onvery y few pieces. I think that was due to the ov erall move.
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It was really the fact that mark and his assistant Kim was excellent, and Ali the driver was really good. I would use them again. The estimate was good too. The crew was better was better on the loading end than the unloading and the driver was really they key.
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I'm breaking up my family home & North American has been lovely in taking care of everything such as sending things off to kids and planning the move. The company I've been working w/ is amazing.
John D of Laguna Hills, CA
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North American was courteous and professional. I have used North American before. I am very picky and everything was good.
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I thought they were very polite, efficient & did everything perfect as far as I'm concerned. They were wonderful. It was a good move, it was done well. The men were gentleman, they courteous & efficient.
Joe/Catherine B of Dubuque, IA
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The driver was exceptional and Jody in Lima was also exceptional to work with. The crew helping the driver load and unload had a great deal of respect for him and everything went smoothly. We were asked if North American could move us 2 days early and they accommodated us staying in the hotel for 2 days since it was early
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I was very impressed with how the sales person was in touch with me. The truck driver, everyone was very professional.
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The communication of the driver, Being a 100 percent on time , and keeping me informed on the packing. Communication was outstanding.
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Comparing their promptness in the beginning, I assumed they'd be more expensive, but they did everything better than other companies and the prices were the same.
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Allen, the driver and the crew were professional and did a good job. Lacey was great. I am in the process of trying to change the del time. .
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The entire experience including the communication with the Sirva rep. The team was very considerate and tolerant with my 3 year old and we were very informed. The driver and crew were awesome.
Kailah C of Georgetown, IN
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It was a combo of everything. Really good srvc and price. It was a good experience. The communication, time, and reliability was there.
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The overall service that I received during this process was good. Everyone was professional and polite.
Victoria M of San Pedro, CA
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Everyone involved w/ the move was very helpful and understanding. The movers were on time and it was a positive experience for me.
Barbara M of Camarillo, CA
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The driver and the crew was very courteous. The driver and crew handled my goods with extreme care. The driver kept me informed throughout the whole move process. I was very satisfied with my move overall.
Ray M of Saint Petersburg, FL
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The driver and crew was outstanding, very courteous, and careful with the equipment. They were nice guys.
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I think the condition of the moving van, driver, and crew was outstanding. It was their concern and if anything was wrong they pointed it out to me. They underestimated the cost, it was 15% higher.
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I think the person whom gave me the estimate at the beginning and three people who unloaded were good.
Debora B of Poughkeepsie, NY
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I thought the driver and crew was very professional and personable. They were there when they said they'd be. They went the extra mile.
Steffanie P of Saint Augustine, FL
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Just the common courtesy that they showed to my family, and they were extremely polite, very professional.
Ruben B of Rio Rancho, NM
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My wife and myself saw how the movers worked and they had good working and communication skills. They are the best moving company we have worked with, and we have moved a lot. I asked them to take care of special decorations from all over the world that were very fragile and they did a good job.
Jose G of Bakersfield, CA
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The price was less than the estimate. The driver treated my items as they were his own. There was someone to communicate with when I had questions.
Elena D of Charlottesville, VA
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North American was very agreeable to my needs, communicated, and delivered when they said they would. The price was as expected. Adrian the rep was wonderful. My sister was called 15 minutes before the crew arrived. She needed much more time. I had 5 days to plan this move and North American was impressive.
Rebecca M of Key Colony Beach, FL
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I had use North American 10 years ago. The driver was very helpful and explained things to me. Everyone was extremely helpful and caring.
Judy B of Saint Joseph, MO
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The thorough service and good follow up which made the process very easy for everyone involved with this move.
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The communication through the whole process was excellent. The care of the belongings, the respect & friendliness.
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The communication in the beginning was good. During the packing process she did call me every day. The driver and his crew went above and beyond.
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The workers were professional, and courteous. They were very friendly and caring. When I asked questions, they gave me answers.
Mark & Sharon M of Junction City, KS
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The packers came a day before to pack my items, because the day that they were scheduled to come, there was going to be a snow storm. So, they wanted to be ready, and they were also on time.
Charles H of Mc Alester, OK
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I think everything that was supposed to be done, was done. My rep helped me a couple of times, the driver and crew was very efficient. They told me ahead of time. Everything went well. The driver was very professional. We had a wardrobe that was scratched up. Also, a couple of boxes tumbled over in the front of the truck.
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The caliber of the people that we dealt with was very high. They were experienced. The coordinator was very nice. She even sent me a thank-you card.
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It was a very good experience from start to finish. The work was done in a timely manner. The men that were working were extremely nice. The whole process was 5. The people were great and I was very satisfied. The office was very courteous when we added extra items.
Jean G of New Cumberland, PA
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Everything was outstanding. The best move of fourteen moves in all, since my Navy days. ONE PIECE OF FURNITURE WAS DISCOLORED AND THE STRAPS MUST HAVE RUBBED TOGETHER AND THE DISCOLORATION ON THE SECRETARY DESK. THE ROSEWOOD WOOD WAS DISCOLORED.
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The interaction I had with the driver and his crew and the agent. The care they took and making sure all my questions were answered.
Timothy Eric H of Lafayette, IN
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It was the communication with the movers. They communicated what they would do and was true to their word. They straighten everything and was very efficient.
Michael E of Muscle Shoals, AL
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Because of the delay which messed up the plans to leave for Florida. It caused the buyers to leave their stuff on the truck overnight. It took 8 hours to load the van they left at 9pm. I was shocked it took so long. As a result the ppl that bought the house had to delay their delivery until the next day.
John H of Saint Augustine, FL
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The communication with the local agent about when our goods will be delivered. The agent was very helpful. We had some wait time and she did well in coordinating the delivery of our items.
Nancy H of Manchester, ME
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The treatment and the people that helped us move were very friendly. They almost became a part of the family.
Keith/Keri S of Adams, NE
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I would recommend saunier moving and storage. I felt like I had personal care from Ed. He accommodated an unusual request and did a great job.
Bill R of Hilton Head, SC
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They did a good job. It was well organized. It was del on the day that I wanted. The movers did a great job.
Shirley D of Indianapolis, IN
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It was the cost and the speed in which it was done. Especially, the time it took for my stuff to be delivered.
Christopher J of Santa Clara, CA
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I was expecting them to get my furniture to me a little bit sooner. They still del it by the timeframe ending.
Andy & Amy S of Richardson, TX
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The entire process went well. I was dissatisfied with how wide the del window of 13 days was. I would have preferred the start date pushed back or a narrower window for delivery.
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I'd use them again and recommend them. Brenda and the rep that did the estimate was great. 1 The estimator estimated 3000 lbs too light.
Giulia T of Des Moines, IA
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I'd recommend North American. I had very professional service. Everything was smooth. It was very good to have the details handled for me. The driver took really good care of my stuff. The whole process went very well. Initially, I spoke with someone in the office, but from there, I only spoke with the driver.
Grace L of Los Angeles, CA
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The crew was professional and nice. They stayed around until I was satisfied and made certain that I was comfortable before leaving.
Laveda P of Mc Kinney, TX
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The drivers were just awesome from calling us ahead of time and packing, and the same goes for the unpacking. They were just consistent and on time.
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North American was very professional and everything went very smoothly. North American was very professional.
Mary A of Grants Pass, OR
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The move was done promptly. The coordinator was very good. She always called back. I could easily reach her. The movers were good & professional. I was very satis.
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The overall experience. The professionalism. The treatment from the driver & his crew. Everything was well taken care of & they packed everything well. There was a lot of respect shown. The coordinator called every day. When she was off on the weekend she even had a replacement person call for her.